Watch for a Restart, Not Just an App Warning
If Nano S Plus keeps disconnecting from Ledger Live on Android, observe whether the device itself restarts or whether only the app loses communication. Ledger Wallet is the current app name. These outcomes separate physical power loss from data detachment and a failed application session.
The official Nano S Plus page describes its battery-free USB connection. Charging it separately or resetting Bluetooth is not the appropriate branch: this model has neither a rechargeable battery nor a Bluetooth radio.
Follow the Connection Through Four Observations
| Observation | What it helps identify |
|---|---|
| Hardware screen goes dark and boots again | Power or physical connection interruption. |
| Screen stays on, Android reports detachment | Data path or host attachment behavior. |
| Android retains the device, one app loses it | Client access or session handling. |
| Device shows ordinary lock/PIN state | A hardware security state, not necessarily disconnection. |
Record the trigger as well: ordinary cable movement, the phone locking, an app switch, or a particular device request. Do not infer the cause only from two events occurring close together.
Stabilize the Physical Arrangement When Idle
Place the phone and Ledger where connectors are supported without tension. Check whether a case prevents full normal seating and remove unnecessary adapters for a controlled comparison. Do not repeatedly bend an unreliable connector to make the fault visible.
Compare a known appropriate data cable while keeping the same phone and device. If the screen reliably restarts with one arrangement but remains stable with another, preserve that result. Account deletion would not test the physical difference.
Do not reconnect, change power arrangements, or reproduce disconnections while Ledger OS installation advances. Keep its host and cable stable, and use exact Nano S Plus recovery guidance for an explicit failed maintenance state.
Review the Android Host and Authorization Stages
Check the phone’s actual USB host capability and manufacturer guidance. Ledger’s Nano S Plus Android instructions address the supported wired path; an OTG switch can be relevant on some phones but is not a universal Android menu.
The Android host reference separates detecting a USB device from the application’s permission to use it. If detachment causes repeated permission requests, investigate why the connection is being recreated rather than assuming every popup means a permanently denied grant.
Close another client’s ordinary session if it holds the device. If the hardware stays present and only the wallet session fails after the phone backgrounds it, assess that software timing separately. A battery-management exception cannot repair a broken data conductor.
Verify Stability Without a Funded Transaction
Once the connection stays present, use a legitimate device-management or receive-address verification action. Unlock on the hardware and read the prompt appropriate to that operation. A stable link is one prerequisite, while account refresh can still depend on online services.
If a transfer was approved before a disconnect, check its hash or provider reference before another attempt. The interface losing contact does not establish that the earlier action failed. Repeated sends are a poor cable-stability test.
Does Success on Desktop Settle the Android Question?
It supplies useful comparison evidence, but host role, adapters, power, and permission handling differ. Record the precise arrangement rather than declaring every component proven everywhere.
Should I Update the Hardware to Fix a Loose Plug?
Do not use OS installation as an uncontrolled physical test. Establish a reliable supported connection before planned maintenance and keep active installation undisturbed.
What Belongs in a Repeated-Drop Report?
Provide the phone, software versions, cable arrangement, screen behavior, Android attachment result, and exact trigger. Recovery words and PIN values are unnecessary for that diagnosis.
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